Frequently asked questions
Are your products authentic?
Yes. We source directly from trusted suppliers and distributors, and every product we sell is genuine.
How do I pay?
By EFT (bank transfer). After you place your order we show and email our bank details. Use your order number as the reference and pay within 24 hours.
When will my order be confirmed?
As soon as your payment reflects. Uploading your proof of payment on your order page speeds this up.
Can I collect my order?
Yes — collection from our Joburg CBD store is free. Mon–Sat 9am–5pm.
Do you deliver nationwide?
Yes — to your street address with Aramex, to any Paxi point at PEP stores (from R59.95) or a PostNet branch. In Joburg you can also send your own Uber or Taxify driver.
How do I track my order?
Use the link in your confirmation email or Track order at the top of the site. We email your Aramex / Paxi / PostNet tracking number as soon as your parcel is handed over.
How does Uber / Taxify pick-up work?
Choose it at checkout. When your order is packed we email you the pick-up details and a collection code — book your driver to our store and give them the order number and code.
Which product is right for my skin?
Message us on WhatsApp with your skin concern and we'll recommend a routine.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched or collected. Contact us on WhatsApp with your order number.