Returns & exchanges

For hygiene reasons we can only accept returns of products that are unopened, unused and in their original sealed packaging, within 7 days of collection or delivery.

If you receive a damaged, defective or incorrect item, contact us on WhatsApp +27 72 293 7265 within 48 hours with a photo and your order number and we'll replace it or refund you in full, as required by the Consumer Protection Act.

How to return

1. Message us on WhatsApp with your order number and the item you'd like to return.
2. Bring the item to the store, or courier it back to us (return shipping is for your account unless the item was faulty or incorrect).
3. Refunds are paid by EFT within 7 working days of us receiving the item.